Terms & Conditions

These terms apply to every order you place with us - online, by phone, by email, on WhatsApp or in our shop. Please read them before you order. If you are buying as a consumer (not for a business), nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

1. Who we are

We are LASTMINUTEPRINT.COM LIMITED, trading as Last Minute Print, a company registered in England and Wales with company number 06628903. Our shop is at 29-31 Greatorex Street, London E1 5NP.

You can contact us by email at info@lastminute-print.co.uk, by phone on 020 7377 6198, or by WhatsApp on 07380 438 655.

2. Your order

• When you order online, you will get an email confirming that we have received your order and payment. A contract between us starts when we send that confirmation.
• For quoted or custom jobs, the contract starts when you accept our quote and pay the deposit (see section 4).
• If we cannot accept your order - for example because the artwork breaks the law, or a product is not available - we will tell you and refund anything you have paid.
• Please check your order carefully before paying, including the product, size, quantity, paper and finish.

3. Prices

• All prices on our website include VAT unless we say otherwise. Courier delivery is charged separately and shown before you pay.
• Quotes are valid for 30 days, unless the quote says otherwise.
• If we make an obvious mistake with a price, we will contact you before we start your job. You can then go ahead at the correct price or cancel for a full refund.

4. Payment

• Online orders are paid in full at checkout by card, Apple Pay or Google Pay. Payments are handled securely by Stripe - we never see your card details.
• Quoted, phone and custom jobs: we start work (such as design, artwork checks and setting up) once we have received a deposit of at least 80% of the order value. Printing starts once the order is paid in full.

5. Your artwork

• You are responsible for checking your artwork before you approve it, including spelling, phone numbers, dates, prices, images and layout. We print what you approve.
• We check files for basic print problems (such as size and low resolution) and will tell you if we spot any, but we do not proofread your content.
• Once you have approved the artwork or proof and printing has started, we cannot accept claims for mistakes in the approved design or wording.
• You must own, or have permission to use, everything in your artwork (text, photos, logos and brand names). You agree to cover any costs we face if your artwork breaks someone else's copyright or trade mark.
• We can refuse to print anything that we believe is illegal, offensive, hateful or breaks someone else's rights.

6. Design service

• If you ask us to design your artwork, design orders take at least 1 extra working day. If you ask for several rounds of changes, the job may take longer.
• The design charge covers the design for printing by us. We own the copyright in designs we create, and we do not supply editable files, raw design files or print-ready files, unless we agree this in writing (an extra charge may apply).

7. Turnaround times

• The turnaround time starts when we have both full payment and your final approved artwork.
• If we receive these before the cut-off time shown on our website, that day counts as day one (or as same day, where same day is offered). If we receive them after the cut-off, the time starts on the next working day.
• Same-day printing is not possible for every job - it depends on the product, quantity and how busy we are. If you have a fixed deadline, please call us before you order.
• We work hard to meet every deadline. If we are going to be late, we will tell you as soon as we can.

8. Colour and paper

• Colours on screen (RGB) will look different from colours printed on paper (CMYK). Small differences in colour of around 5-10% are normal between screens and print, between digital and litho printing, and between different print runs. This is not a fault.
• Paper and card thickness can vary by around 5-10% between suppliers. If a material is out of stock, we may use one of equal or better quality.
• Cutting, folding and finishing can move by up to 2mm. Keep important text at least 3mm inside the edge of your design.

9. Collection

• We will let you know when your order is ready to collect from our shop.
• Each order is collected or delivered in one go. We cannot split an order into part collections or part deliveries unless we agree this in advance.
• Please collect your order within 30 days of us telling you it is ready. If it is not collected, we will try to contact you. If it is still not collected after 30 days, we may recycle it, and no refund will be due.

10. Courier delivery

• Where courier delivery is offered, we send your order by a third-party courier on the evening it is ready (or as soon as possible after).
• Please make sure your delivery address and phone number are correct and that someone can receive the parcel. If a delivery fails because of a wrong address or nobody being available, a new delivery charge may apply.
• Your order is your responsibility once it has been delivered to the address you gave us.

11. Cancelling your order

• All our products are made to your own design and specification, so the usual 14-day right to cancel for online shopping does not apply to them (Consumer Contracts Regulations 2013, regulation 28(1)(b)).
• You can still cancel before we have started work and get a full refund.
• If you cancel after we have started work but before printing, we will keep a fair amount for the work already done and any materials bought - up to 35% of the order value. If our design work is already done, the design charge also applies.
• Once printing has started, the order cannot be cancelled.
• See our Refund Policy for full details.

12. If something is wrong

• Please check your order when you receive it and tell us as soon as possible if anything is wrong - ideally within 7 days. Keep the items and send us photos if you can.
• If the problem is our fault (for example a print fault, the wrong product or quantity, or damage before you received it), we will reprint the job or give you a full or partial refund.
• If you are a consumer, you also have legal rights if goods are faulty, not as described or not of satisfactory quality. These terms do not affect those rights.

13. Our responsibility to you

• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill.
• We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
• If you are a business customer: our total liability for any order is limited to the price paid for that order, and we are not liable for loss of profit, loss of business, or any indirect or consequential loss (such as a missed event).

14. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as machine breakdowns, power cuts, supplier or courier problems, strikes or severe weather. We will tell you as soon as possible and do our best to keep any delay short. If the delay is long, you can cancel and get a refund for anything not yet supplied.

15. Your personal information

We use your personal information only as described in our Privacy Policy.

16. Complaints

If you are not happy, please contact us first at info@lastminute-print.co.uk or on 020 7377 6198 and we will do our best to put things right quickly.

17. Other things

• We may update these terms from time to time. The terms in place when you placed your order are the ones that apply to it.
• If a court decides that part of these terms is not valid, the rest will still apply.
• These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.