Privacy Policy

This policy explains what personal information we collect when you use our website or order from us, why we need it, who we share it with and what your rights are. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

LASTMINUTEPRINT.COM LIMITED (trading as Last Minute Print), company number 06628903, 29-31 Greatorex Street, London E1 5NP, is responsible for your personal information (the "data controller").

For any privacy question or request, email info@lastminute-print.co.uk or call 020 7377 6198.

2. What we collect

• Contact details: your name, email address, mobile number and company name (if you give one).
• Order details: what you ordered, prices, order notes, and whether you collect or have it delivered.
• Delivery details: your delivery address and postcode, if you choose courier delivery.
• Artwork and files: the files you upload or send us, which may contain personal information (for example on business cards).
• Messages: quote requests and anything you send us by email, phone or WhatsApp.
• Offer email details: if you sign up for offers, your email address, when and how you signed up, and which links you click in our emails.
• Technical information: your IP address and browser details, used to keep the website secure and working.

We never see or store your card details. Card payments are handled by Stripe on their secure payment page.

3. Why we use it and our legal reasons

• To take, make and deliver your order and to contact you about it (for example about your artwork) - because we need it to carry out our contract with you.
• To reply to quote requests and messages - because you asked us to, and to take steps before a contract.
• To keep invoices and accounting records - because the law requires us to.
• To keep our website safe, prevent fraud and improve our service - because we have a legitimate interest in running a safe and efficient business.
• To send you offer and discount emails - only if you have agreed to receive them. You can unsubscribe at any time using the link in every email.

4. Who we share it with

We never sell your personal information. We only share it with companies that help us run our business, and only what they need:

• Stripe - takes card, Apple Pay and Google Pay payments.
• IONOS - hosts our website, database and email.
• Gophr - our courier partner. If you choose delivery, they receive your name, phone number and delivery address.
• Ideal Postcodes - finds your address when you type your postcode at checkout. They receive the postcode only.
• Google - provides the map of our shop, only if you choose to show it (see our Cookie Policy).
• Google Ads - only if you accept advertising cookies: tells us which of our ads led to an order or quote request. Google receives the order number and value, not your name or contact details (see our Cookie Policy).
• Our accountant and HMRC - for tax and accounting.
• Police or other authorities - only when the law requires it.

Some of these companies (such as Stripe and Google) may process information outside the UK. When this happens, it is protected by legal safeguards approved under UK law, such as UK adequacy regulations or the International Data Transfer Agreement.

5. How long we keep it

• Orders and invoices: 6 years after the end of the financial year they belong to, because tax law requires this.
• Artwork files: up to 6 months after your order, so we can reprint quickly if you need more. After that we delete them. You can ask us to delete them sooner.
• Quote requests and messages: up to 2 years, unless they become an order.
• Offer emails: until you unsubscribe. After that we keep a note of your email address only so we never email you offers again.

6. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete your information (we may need to keep some of it, such as invoices, for legal reasons);
• ask us to limit how we use it, or object to us using it;
• ask us to send your information to you or another company in a common format;
• withdraw your consent to offer emails at any time.

To use any of these rights, email info@lastminute-print.co.uk. We will reply within one month. It is free of charge.

If you are unhappy with how we use your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Keeping it safe

Our website uses a secure (https) connection. Only our staff can see your information, our admin area is protected with two-step login, and our service providers must keep your information secure.

8. Cookies

Our website uses cookies it needs to work, such as keeping your basket, and Google Ads cookies only if you accept them. Read more in our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.